Alienoid

Client Support

We are open 24 Hrs a Day, 7 Days A Week

Live Agent Support Options

Call For Support

Call us at +1(877)304-9849 to Cancel or for General Support. Open 24/7.

Live Chat For Support

Click "LIVE CHAT SUPPORT" button to be immediately connected to a Live Chat Agent, Cancellation and any other Customer Support needs.

Email For Support

Contact our Customer Support via email at: [email protected]

Online Self-Service

If you prefer to DIY

Reset your password here.

We'll automatically send you a password reset link to the email you used to sign up. Please fill out the form here:

Change Password

Please enter your information in the following fields

Enter the first 6 digits of the credit card used

Enter the last 4 digits of the credit card used

Subscription Cancellation

We'd love to see you stay, but, if you'd like to cancel, we offer direct cancellation online. Please follow the directions in the form here:

Cancel subscription

Please enter your information in the following fields

Enter the first 6 digits of the credit card used

Enter the last 4 digits of the credit card used

Frequently Asked Questions

Answers to questions you are most likely to ask.

Plan

Switch plans

To change your plan, just start a live chat with us or contact us by email or phone. We'll help you upgrade, downgrade, or switch to a different plan.

Pricing plans

Alienoid has subscription plans to fit every budget. Check out our website to find the perfect match for you.

Pricing changes

Yes, we sometimes update our Premium prices to deliver great value and enhance your experience. Check our website for the latest updates.

General

Do I need a VPN?

No VPN needed! Stream content freely, though some movies may have country-based licensing restrictions.

Devices

Get your Alienoid fix on iOS and Android smartphones and tablets, plus any Windows or macOS computer. Fun and fabulous entertainment, right at your fingertips!

Contact support

Got a question or need some help? Alienoid support is here for you 24/7! The quickest way to get assistance is through live chat. You can also drop us an email at [email protected], and we'll get back to you within 24 hours. Prefer voice? Give us a call at +1(877)304-9849, and speak to one of our friendly agents. We've got you covered!

Is the site ad-free?

Enjoy an uninterrupted viewing experience with our ad-free content. Your subscription ensures no ads, just pure entertainment.

Content

Content library

Alienoid delivers a thrilling lineup of entertainment to your account every month! Whether you're into action-packed blockbusters, swoon-worthy rom-coms, gripping dramas, or insightful documentaries, we've got it all. And with fresh picks added monthly, you'll never run out of fabulous options to enjoy!

Closed-captions

Subtitles are available depending on the content source. While many movies offer subtitles, they are not universally available for all titles. However, we are continually working to expand our library of subtitled content!

Content not working

If you encounter any problems with a show or movie, let us know! Contact our customer support team with the title and a description of the issue, and we'll work to resolve it quickly.

Family restrictions

While we don't have specific parental controls, all our content includes maturity ratings to help you make informed viewing choices. Note: Users must be 18+ to subscribe.

Billing

How to update a payment method

Need to switch up your payment method? Just give Alienoid support a shout, and we'll get you sorted in no time!

Card not working

Having trouble at checkout? Don't worry, it might be a little hiccup with your card. Here are some tips to help:

Make sure your card hasn't expired—time flies, doesn't it?

Verify that the country in the checkout form matches where your card is registered.

Give a different card a whirl. Still stuck? Just contact Alienoid support, and we'll sort it out together!

Cancel service

Thinking of not renewing your subscription? No worries! You can cancel your plan here our our support site, or give the Alienoid Support Team a shout. You'll still have access to all the goodies until the end of your current billing period. Enjoy every last minute!

Account

Suspended account

Uh-oh, getting this error when you try to log in? There's an issue with your account. Please contact support. Error code: -319 Looks like there's a hiccup with your bank card. No worries! Just reach out to Alienoid support, and we'll get it sorted out for you in a jiffy.

How to sign up

Want to join the fun on Alienoid? Just visit our site, pop in your email, create a snazzy password, and add your payment details. Voilà! You're all set and ready to roll!

Multiple users

A Alienoid account is perfect for sharing with everyone in your home sweet home. Your Alienoid household includes all the devices connected to the internet where you love to enjoy Alienoid. Depending on your plan, you can stream on up to eight devices at the same time. Share the fun and keep the entertainment rolling!

Trouble Logging In

Can't remember your login info? Visit password reset and try different email addresses you own. If you're unable to get access, reach out to our customer support team for help 24/7.

How to sign up

Want to join the fun on Alienoid? Just visit our site, pop in your email, create a snazzy password, and add your payment details. Voilà! You're all set and ready to roll!

Multiple users

Stories In Motion

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